Hello, my name is
Travis Henderson
System Administrator
- travis@thedatalayer.net
- 559-701-6273
About me
I am a dedicated System Administrator with hands-on experience managing IT infrastructure for small-to-medium businesses and corporate environments in a fast-paced MSP setting. Skilled in deploying, monitoring, and maintaining network systems, I excel at troubleshooting complex technical issues, implementing secure configurations, and ensuring optimal uptime for clients. My background includes administering Windows Server environments, Active Directory, Office 365, virtualization platforms, and network devices across diverse client infrastructures. I thrive on solving problems quickly, improving system efficiency, and delivering exceptional technical support while maintaining strong client relationships.
Stop Losing Hours to IT Problems — Start Running at Full Speed Tomorrow
With years of experience in Help Desk and System Administration, I help keep my clients’ networks and endpoints running smoothly by staying ahead of problems before they can disrupt their business. I know each client’s setup, which systems are most critical for them, and I schedule maintenance during their off-hours to avoid downtime. I keep everything updated—security patches, firmware, and hardware checks—to stop issues before they start. I’ve built redundancy into their setups with backup internet connections, failover servers, and backup power so they can keep working even if something fails. I also maintain strong security measures to protect against attacks, and I make sure backups are ready to restore quickly if needed. If a problem does occur, I respond immediately, find the root cause, fix it, and improve the process to prevent it from happening again. It’s a continuous cycle of prevention, monitoring, and rapid response to keep my clients online and productive.
What I do
Security & Protection
Safeguarding systems and data with access controls, backups, and defenses against threats.
Maintenance & Operations
Keeping servers, networks, and systems running smoothly through monitoring, updates, and troubleshooting.
Endpoint Support
Providing technical assistance, setting up accounts, and ensuring staff have the tools and resources to work effectively.
Skills
My Experience
2024-Current
Xobee Networks
Helpdesk Administrator II
Functioned as the escalation point for Help Desk I, handling advanced technical issues and providing in-depth troubleshooting for accounts, email systems, server connectivity, network resources, and application performance. Played a key role in resolving escalated incidents efficiently while reducing downtime and supporting overall IT operations.
2022-2024
Xobee Networks
Helpdesk Administrator
Served as the first line of support for end users by troubleshooting and resolving basic technical issues related to user accounts, email access, server connectivity, and general system functionality. Escalated more complex problems to higher-level support when necessary to ensure timely resolution.
